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I don’t know if you remember me or not but we are the family that got emergency approval to move from another FMS provider to ACES$. We had an extremely poor experience with your competitor. All we wanted to do was to move me from the employer role to the support worker and replace the employer role with my daughter. The other company was incapable of getting this done. We started the process in January and did not see an end in sight to progressing to make the change happen. Trying to reach t…
My daughter, Tamekia, receives services from the Home and Community Based Services Program. Like many adults with developmental disabilities, she is able to stay in her own home and receive individually tailored support because she is a participant in this program. ACES$ is her fiscal agent. The professional staff at ACES$ handle all matters associated with the payment of her personal support worker – payroll, payroll taxes, etc. – ensuring that all is accomplished in a timely manner and don…
Your organization has been successful with our students in not only providing them with the skills they need to be successful in school but also the skills that they will need to be successful in their new careers.
Melissa Misterman Academic SupportMcCann School of Business & Technology
The B/S/S/T Area Agency on Aging has worked with the Northeast Pennsylvania Center for Independent Living since 2004 in providing the consumer-directed service model to our 4 county area. Without a doubt, your organization has been far superior to our other providers. Your staff and organization are consumer oriented, easy to work with and cost effective in service provision. As a result, 40% of our total volume of in-home services was provided through the consumer-directed service model.
Having the Center for Independent Living in Sullivan County gives our residents from ages 18 to 59 an opportunity to request services locally without having to travel a long distance. In rural Pennsylvania most Human Services are in Joinders with other counties making access to those services nearly impossible.
Darla M. BortzSullivan County CommissionerLaporte, Pennsylvania
Best customer service I have received from any service provider in probably 10 years. Doesn’t matter the issue or whether it is via phone call or email. Answers and direction are prompt and provided by knowledgeable staff. I am very impressed!
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